For a very long while now I've been looking at this companies range of flavours. They specialise in tobacco flavours with hints of something else. Ive watched and read numerous reviews all saying just about the same thing being how good they taste.
I have been in two different minds many times as they're not NETS and many opinions have been that although the flavours are tobacco based they're not in your face tobacco tasting.
I love tobaccos and I also love NETS so the obvious dilemma is there. The thing is I kept returning to see if they had anything new and just to look again. They are not the cheapest and as the company is UK based postage has to be considered too.
After the questions I raised about Vapetrain Australia and due to the fact my wife was going to the UK for family reasons I thought bugger it I've an opportunity to get free postage and money which was going to go to Vapetrain so now is my chance to finally try them. I emailed the company and the delivery was sent to her Grandmothers house and brought back today when I picked her up from the airport.
I ordered 13 seperate flavours which included 30 ml of their famous Powwow Sauce. All the rest are 10ml bottles and due to the TPD laws the 30ml has to be sold in 3 X 10ml bottles.
I eagerly opened up the package today to find everything as ordered apart from the Powwow Sauce which was only 1X 10ml bottle. Needless to say I was a little peeved thinking there's no way they're going to believe me but decided to email them anyway.
Within 10 minutes I had a reply admitting the mistake,telling me to keep the 10ml and that 30ml would be sent over with some other 'bits' as an apology. I replied saying that I honestly don't expect to receive anything that I didn't originally pay for and that I'd be more than happy if I received the 20ml that I was missing from the order.
At the end of the day mistakes are easy to make and postage isn't cheap.
I haven't tried any of the juices yet but I'm certainly giving Manabush a massive tick for their customer service and if the juice is half as good I'll be very happy.
I for one think that service is important and although a mistake was made its been addressed in a very timely and generous way.
Ive got nothing to gain from posting this but would ask for understanding if it appears like I'm plugging the company.
That sounds like superb customer service mate. Kudos to them for owning the mistake, and looking to make amends.
I guess the only real question that remains, is... How do their juices taste?
I'll be starting my taste test soon in a True MTL RTA and I'll let you know.
I just didn't expect that response. The best I was hoping for was some sort of admission and the offer of posting the remaining 20ml but with me picking up the postage.
To my way of thinking even if the juice isn't what I was hoping for the customer service would make me think about ordering again as long as it's at least above average.
Im not going to start tearing strips off the previously mentioned company who would have had the money under different circumstances as there's no point. However, I will just say they still haven't replied to an email I sent before I even ordered from Manabush and if they wasn't trying to rip people off in the first place I wouldn't have even placed the order.
Chalk and cheese springs to mind.
Edit... I just read through my post and thought I should address the strip tearing point. I believe that I did tear a strip off them but am leaving it in as again it is,in my opinion, the truth.
Manabush came through and were good to their word. Today I received 30ml of Powwow juice and 3 x10ml of their firewater range therefore I'm in front by 40ml of juice. No postage costs either. Absolutely top notch customer service in my opinion.
I've tried Powwow and Mojave Desert which whilst being nice don't unfortunately match my expectations....to date anyway. I knew they were only supposed to have hints of tobacco but I get no hints at all. Possibly totally unfair as that's, from what I can tell, why they appear popular and I am a tobacco gluten.
I was sampling them in the True tank which was not a fantastic experience due to the leaking issue so therefore I decided to approach them again later just in case my opinions were a tad blurred due to the added frustration.